Your Customer Engagement Profile
Based on your responses to the Lyriko Assessment tool.
Your organization has evidence of the competitive impact and benefits of the digitalization of customer engagement. In fact, you seem to contact your customers with a wide range of touchpoints and manage your data in a structured manner.
There seems to be high adoption of digital practices, however, there are still a couple of areas where you can further improve maturity by focusing on automated solutions. It is time to boost your impact with artificial intelligence and automated processes.
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